1. What is the Venturi client?

The Venturi client increases data throughput performance up to 5x when accessing the Internet over a wireless connection. This means that you’ll have fast online access wherever and whenever you travel.

The Venturi Client also improves the coverage of your data connection.  In other words, your applications (web browsing, email, ftp, etc.) will perform well even when signal conditions are not optimal.

For more information please refer to the Venturi Client Help Guide.

2. What operating systems does the Venturi client support?

- XP SP1 or higher, 2000, 98 SE

-  The Venturi Client for Mac OS X is currently in Beta.  Please see the FAQ entitled “Is there a MAC OS X version of the Venturi Client?” for more details.

NOTE: Venturi Wireless recommends upgrading to the full service pack and not using evaluation copies of these systems.

3. What are the system requirements to run the Venturi client?

• An operating system that is supported by the Venturi client.  Supported operating systems are listed in #2, above.
• 32 MB RAM, 6 MB disk space
• An Internet or network connection
  

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1. How can I upgrade my current Venturi client?

Venturi is customized and distributed by service providers; you must contact your service provider directly to request a Venturi client upgrade.

2. Can I download the Venturi client wirelessly?

Due to the size of the file the download time can be lengthy. Thus, Venturi Wireless’ web site note of caution: 'This file IS NOT meant to be downloaded wirelessly, and if done so, all usage charges will apply.'

If you downloaded the file wirelessly, we suggest that you contact your service provider and ask them about any usage charges which you may or may not incur (depending on your service plan).

3. Do you have a Venturi client that runs on Linux?

Venturi does not offer a client that runs on Linux at this time.

4. Is there a MAC OSX version of the Venturi client?

Yes there is. The Venturi client for Mac OS X is currently in BETA mode. If you are interested in participating in the beta trial, please complete this form and we will contact you with further details.

5. Is it possible to download Venturi client upgrades online?

Your service provider determines the distribution methods for its customized Venturi client. To find out if the latest Venturi upgrade is available online, please visit your service provider's Web site, or contact them directly.

6. When will I receive my Venturi client CD?

Venturi is customized and distributed by your service provider. If you are waiting to receive the latest version of the Venturi client, please contact your service provider directly.

7. How do I uninstall my Venturi client?

In some cases, the uninstall program for Venturi leaves a few files on your computer. To completely remove all Venturi files, please download and run the following application: Completely Uninstall Venturi Client

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1. Why does My Trillian Pro software sometimes stop working when I use the Venturi client?

We are aware of a conflict between Trillian Pro software and the Venturi client. Trillian Pro software shuts down when the Venturi Client is installed; however, the Free Trillian version works properly.

2. Why doesn’t Oracle9 client work when running the Venturi client?

You may see error messages when running Oracle client: 9.2.0.4.0 and the Venturi client 2.3 or later.:

1. Please use this link to download and upgrade to the latest Venturi Client.

2. Disable the transparency:

1. Select "Start Menu" | "Program" | "Venturi Client" | "System Control".
2. Transparency -> Uncheck Enable
3. Apply -> Exit

Please contact us if you have further questions regarding this issue.

3. Why do I get 'socket error' messages when installing McAfee Internet Security Suite 2005 ?

Please use the following work-around:

• Uninstall the current Venturi client that you are running (or clean any left over files) using the following tool: Completely Uninstall Venturi Client
• Verify that the Internet and your other applications work properly. All connectivity issues should be dealt with before re-installing the Venturi client.
• Perform a McAfee Internet security Suite 2005 Custom Installation: only install Virus Scan and Personal Firewall.
• Perform the reboot required to finalize the installation process.
• Re-install the Venturi client.
• Reboot your computer. Venturi and McAfee should now work properly.

4. Why do I get ‘installation is corrupt’ messages when un-installing the Venturi client while running McAffee Internet Security Suite 2005 ?

Customers who use the typical installation of McAfee Internet Security Suite 2005 will see an error message. They should follow the instructions given in the message to remove and reinstall the Venturi client.

Please click here to run the Venturi client Uninstaller. Once the Venturi client has been removed you can re-install it to run with McAfee Internet Security Suite 2005 using only the Virus Scan and Personal Firewall options.

5. What third party software applications may cause an unsuccessful Venturi Client installation?

We have experienced some issues with certain LSP based software applications which contend with an installed Venturi Client. These applications will have to be re-installed or completely removed in order for the VClient to work as designed

Identified Incompatible Software applications
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• Use the Add/Remove programs to find the above applications
• If necessary restart system using the ‘Safe Mode’: http://support.microsoft.com/default.aspx?scid=kb;en-us;315222

OR

• ‘Last Known Good Configuration’ feature:http://support.microsoft.com/default.aspx?scid=kb;en-us;307852&sd=tech 

Re-Install:      Remove application.  Install the Venturi Client and then Re-install the application AFTER the Venturi Client has been installed and tested

Remove:         Remove application completely.  Application can not co-exist with the Venturi Client

Removing and Re-installing the Venturi Client
-------------------------------------------------------------

1. Uninstall third party application

2. Uninstall the current Venturi software using start -> programs -> Venturi Client -> Uninstall

3. Clean any left over files (from any previous version): Completely Uninstall Venturi Client

4. Verify your internet and other applications work. If not, fix any issues before re-installing the Venturi client

5. Re-install the Venturi client software click here.

6. Re-install third party application

7. Verify your internet and other applications work

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1. Why do I get a message ‘ Error - Read socket in use ’ ?

This may be attributed to a conflict with another program, which is running on your computer. The recommendation is to uninstall the Venturi client and then reinstall it. We suggest that you use the Uninstaller from the Venturi web site.

• Uninstall the current Venturi client your are running using the following tool:
  Completely Uninstall Venturi Client
• Verify that the Internet and your other applications work. All connectivity issues should be dealt with before re-installing the Venturi client.
• Install the new Venturi client software recommended by your provider. For Verizon Wireless users, you can find the latest Venturi client software upgrade here.

The above instructions should help eliminate the error message and enable you to start using the Venturi client normally.

1. Why does my Venturi client only work when connecting to my service provider network and not my dial-up ISP?

Your Venturi client software works in conjunction with a Venturi server that is located within your service provider’s Network. If you use another dial-up provider, which does not have a Venturi server that communicates with your Venturi client, a failure will occur. Unless your dial-up provider has its own Venturi server, your Venturi client will not work.

2. Why does the Venturi Support page appear automatically every time I try to initiate a connection?

If you are currently running an outdated version of the Venturi client you will automatically be redirected to our Support site every time you establish a new connection. This allows you to upgrade to a newer version of the Venturi client. Your service provider, and not Venturi, has configured this behavior to enable upgrading to their subscriber base.

If you are ready to upgrade, please follow these instructions:

• Verify that the Internet and your other applications work properly. All connectivity issues should be dealt with before re-installing the Venturi client.
• Install the new Venturi client software recommended by your provider. For Verizon Wireless users, you can find the latest Venturi client software upgrade here.

3. Can I change the image quality of my downloaded pages?

Venturi offers four performance settings that correspond to the rate at which wireless data is transmitted over the network. To change your performance settings, simply click one of the four levels in your pop-up menu and continue browsing the Internet as usual.

Here is a quick explanation of each of the four settings:

*Note: Faster transmission rates affect image quality *

• Highest Speed: This level delivers the highest data access rates available by dramatically reducing the amount of data being transmitted.
• Client Default: This level delivers data at high speeds while minimally sacrificing image quality. This is Venturi's typical default setting.
• Good Image Quality: This level delivers good image quality with fast data transmission speeds.
• Best Image: This level delivers the best image quality with above average data transmission speeds.

To view an image on a Web page in its original quality without using Venturi Optimization, simply bypass Venturi when reloading the Web page by applying the "Refresh Page" feature on Microsoft Internet Explorer or the "Reload Page" feature on Netscape Web browsers. Alternatively, reload the image by selecting Ctrl + F5 on your keyboard.

The option to reload images with original quality offers greater control of your online experience. For example, you can enable higher acceleration levels for general everyday use, then reload only a few images when viewing the original image is necessary.

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