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Careers
 
Customer Support Engineer (2007-030)
Sunnyvale, CA
Reports to: Manager, Customer Support

Company Background:

Venturi Wireless is one of the most widely-used providers of 3G mobile broadband optimization solutions in the world. Venturi Wireless’s patented solutions ensure reliable, high-performance service to all subscribers regardless of network conditions by uniquely addressing the challenges that impact wireless networks and the delivery of new, bandwidth-intensive content. Venturi Wireless's technology allows users to dependably access email, multimedia, Web content and business applications at broadband speeds almost anywhere mobile phone service is available.

Venturi is working with leading edge companies around the world in the 3G arena to help drive the adoption of mobile broadband services. Major carriers, including Verizon Wireless and Japan’s WILLCOM, Tata Teleservices and Reliance Infocomm of India, depend on Venturi to help deliver the highest quality and most cost effective high speed service offerings to businesses and consumers.  Venturi has partnerships with technology leaders Qualcomm, Alcatel-Lucent, Nortel, Cisco and Intel.

Venturi Wireless is seeking motivated professionals who enjoy the challenges of working in an early stage environment and are looking to play a key role in a company that is destined to have a significant impact in the 3G market. We foster a creative work environment that values individual contribution and our workforce is made of talented individuals that hail from every corner of the world.

For more information about Venturi please go to:  http://www.venturiwireless.com

Responsibilities:

The Venturi Wireless Customer Support Engineer will be a distinguished member of the Customer Operation / Engineering Department and as such will join as a member of a group of talented Support Engineers in providing excellent Tier 1, 2, and 3, support for our Carrier Customers. The candidate for this position will be deeply involved in network design, problem reporting, problem resolution, configuration, implementation and management of our customer deployments. The candidate will also interact directly with the carriers as the primary point of contact for whichever deployments are under their charge.

Required Qualifications:

2+ years experience Network engineering / Customer Support

Extensive experience using Switches, Routers, Load Balancers, Network Analyzers and other such gear

Experience designing, implementing and supporting Data Networks

A thorough understanding of TCP, UDP, and RF Networks

A proven track record in handling customer issues in a timely manner

The successful candidate will be self-motivated and demonstrate excellent problem solving skills

Desired Qualifications:

Familiarity with Data Optimization concepts

Experience administering Linux systems

Experience with Data performance reporting (i.e. SNMP)

Detail oriented and methodical engineer with excellent verbal and written communication skills.

Ambitious self-starter with a get-it-done attitude who strives for results and performs well under pressure

Education Requirements:

Bachelors in Computer Science or Electrical Engineering.
Masters in CS a plus.

We prefer to receive resumes via e-mail. Be sure to reference the job title and number with any correspondence.

Please e-mail your resume to jointheteam@venturiwireless.com
Fax your resume to "Human Resources" (408) 215-5105

Mail your resume to:

Venturi Wireless
Attention: Human Resources
1320 Chesapeake Terrace
Sunnyvale, CA 94089-1100

Venturi Wireless insists on fair, non-discriminative treatment for all employees, in recruitment and in selection for promotion or training opportunities, irrespective of race, color, nationality, age, sex, ethnic origin, marital status, disability or religion. Individuals at every level share responsibility for maintaining a culture which is built on open, supportive and positive relationships, free from prejudice, stereotyping and unfair bias

Principals Only

 

 
 
 
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