| Customer Support Engineer (2007-030) |
| Sunnyvale, CA |
| Reports to:
Manager, Customer Support |
Company Background:
Venturi Wireless is one of the
most widely-used providers of 3G mobile broadband optimization
solutions in the world. Venturi Wireless’s patented
solutions ensure reliable, high-performance service to
all subscribers regardless of network conditions by uniquely
addressing the challenges that impact wireless networks
and the delivery of new, bandwidth-intensive content. Venturi
Wireless's technology allows users to dependably access
email, multimedia, Web content and business applications
at broadband speeds almost anywhere mobile phone service
is available.
Venturi is working with leading
edge companies around the world in the 3G arena to help
drive the adoption of mobile broadband services. Major
carriers, including Verizon Wireless and Japan’s WILLCOM, Tata Teleservices and Reliance Infocomm of India, depend on Venturi to
help deliver the highest quality and most cost effective
high speed service offerings to businesses and consumers. Venturi
has partnerships with technology leaders Qualcomm, Alcatel-Lucent,
Nortel, Cisco and Intel.
Venturi Wireless is seeking motivated professionals who
enjoy the challenges of working in an early stage environment
and are looking to play a key role in a company that is
destined to have a significant impact in the 3G market.
We foster a creative work environment that values individual
contribution and our workforce is made of talented individuals
that hail from every corner of the world.
For more information about
Venturi please go to: http://www.venturiwireless.com
Responsibilities:
The Venturi Wireless Customer Support Engineer will be a distinguished member of the Customer Operation / Engineering Department and as such will join as a member of a group of talented Support Engineers in providing excellent Tier 1, 2, and 3, support for our Carrier Customers. The candidate for this position will be deeply involved in network design, problem reporting, problem resolution, configuration, implementation and management of our customer deployments. The candidate will also interact directly with the carriers as the primary point of contact for whichever deployments are under their charge.
Required Qualifications:
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2+ years experience Network engineering / Customer Support
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Extensive experience using Switches, Routers, Load Balancers, Network Analyzers and other such gear
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Experience designing, implementing and supporting Data Networks
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A thorough understanding of TCP, UDP, and RF Networks
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A proven track record in handling customer issues in a timely manner
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The successful candidate will be self-motivated and demonstrate excellent problem solving skills
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Desired Qualifications:
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Familiarity with Data Optimization concepts
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Experience administering Linux systems
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Experience with Data performance reporting (i.e. SNMP)
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Detail oriented and methodical engineer with excellent verbal and written communication skills.
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Ambitious self-starter with a get-it-done attitude who strives for results and performs well under pressure
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Education Requirements:
Bachelors in Computer Science or Electrical Engineering.
Masters in CS a plus.
We prefer to receive resumes
via e-mail. Be sure to reference the job title
and number with any correspondence.
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Please
e-mail your resume to jointheteam@venturiwireless.com |
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Fax
your resume to "Human Resources" (408)
215-5105 |
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Mail
your resume to:
Venturi Wireless
Attention: Human Resources
1320 Chesapeake Terrace
Sunnyvale, CA 94089-1100 |
Venturi Wireless insists on fair,
non-discriminative treatment for all employees, in recruitment
and in selection for promotion or training opportunities,
irrespective of race, color, nationality, age, sex, ethnic
origin, marital status, disability or religion. Individuals
at every level share responsibility for maintaining a
culture which is built on open, supportive and positive
relationships, free from prejudice, stereotyping and
unfair bias
Principals Only
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